Internal Use Only
SR
Digital & AI Center of Excellence

NYL AI Agent Marketplace

Discover, evaluate, and deploy enterprise AI agents purpose-built for New York Life's insurance operations. Every agent is risk-reviewed, compliance-certified, and governed by NYL's AI Policy Framework.

24
Published agents
3,840
Tasks / day
94%
Avg. accuracy
$12.4M
Annualized savings
Featured Agents
Highest impact · most deployed
All Agents
6 agents
🛡️
Live
Compliance Monitoring Agent
Compliance & Legal
Continuous 50-state surveillance of policy filings, agent licensing, and suitability records against NAIC model laws — surfaces violations before they become regulatory findings.
NAICState filingsSuitability
💬
Live
Customer Service Agent
Customer Service
PAS-integrated service agent handling policy inquiries, premium payments, beneficiary changes, and surrender value calculations — 73% self-service containment.
PAS integrationPayment assistSurrender calc
📊
Beta
Mortality Risk Analyzer
Actuarial & Risk
Mortality assumption development, A/E ratio studies, and IBNR reserve calculations against SOA 2015 VBT — compressing a 2-week study to 6 hours.
2015 VBTIBNR reserveCredibility
🔍
New
Anti-Fraud Detection Agent
Underwriting
Real-time network graph analysis to detect STOLI schemes and fraud rings — routes suspicious cases to SIU with a structured evidence dossier.
Network graphSTOLI detectionSIU referral
🪪
Live
KYC / AML Screening Agent
Compliance & Legal
Sub-second OFAC SDN, FinCEN 314(a), and PEP screening on all applicants — with threshold-based SAR filing recommendations and complete BSA audit trail.
OFACFinCEN 314(a)SAR
🤝
Pilot
Agent Copilot — Field Advisors
Customer Service
In-meeting AI assistant for NYL's 12,000+ field agents — surfaces product illustrations, auto-fills needs analysis forms, flags suitability gaps in real time.
Product illustrationNeeds analysisSuitability
My Workspace
My Deployed Agents
Manage, monitor, and configure the AI agents deployed to your team workspace. Track usage, review audit logs, and configure access permissions.
🤖
3
Agents deployed
1,847
Tasks this month
96.2%
Avg. accuracy
💰
$84K
Savings this quarter
Deployed Agents
📋
Underwriting Decision Agent
Underwritingv2.4Deployed Jan 12, 2025Live
642
Tasks / mo.
91%
Accuracy
4.1 min
Avg. time
Claims Processing Agent
Claimsv3.1Deployed Oct 3, 2024Live
1,104
Tasks / mo.
98.1%
Accuracy
3.2 days
Cycle time
🛡️
Compliance Monitoring Agent
Compliance & Legalv1.8Deployed Mar 20, 2025Live
101
Alerts / mo.
100%
Coverage
< 4 hrs
Alert time
Recent Activity
Claims Processing Agent completed 38 straight-through claims — $142K disbursed via EFT
Today, 9:14 AM
Compliance Monitoring Agent flagged a suitability documentation gap in 3 policies — review recommended
Today, 7:32 AM
Underwriting Decision Agent escalated 4 cases to HITL queue — APS records pending physician confirmation
Yesterday, 4:51 PM
Underwriting Decision Agent was updated to v2.4 — improved Table rating accuracy by 3.2%
Mar 28, 2025
Your access request for Mortality Risk Analyzer beta was approved — onboarding scheduled
Mar 25, 2025
Agent Publishing
Submit an AI Agent
Publish a new AI agent to the NYL Marketplace. All submissions undergo security review, compliance certification, and AI Risk Committee approval before listing.
1
Agent details
2
Technical specs
3
Governance & compliance
4
Review & submit
Agent Identity
Provide the core details that will appear on the marketplace listing card.
Displayed on the agent card — be specific about what the agent does and for whom.
Capabilities
List the specific tasks this agent can perform. These appear in the agent detail modal.
Policy data lookup ×
Risk scoring ×
Press Enter to add each capability. Aim for 4–8 specific capabilities.
Deployment options
Select the initial deployment mode. You can change this after approval.
Supporting documentation
Upload technical and compliance documentation required for the review process.
📄
Technical architecture doc
PDF, DOCX · max 20MB
🛡️
Security & compliance attestation
PDF · max 10MB
Agent Requests
Request a New Agent
Don't see an agent that fits your need? Submit a request and the Digital & AI CoE will evaluate feasibility, prioritize, and assign to a development team. Vote on existing requests to influence roadmap prioritization.
Describe your need
Be as specific as possible. The more detail you provide, the faster we can evaluate and scope the agent.
List key systems this agent would need to read from or write to.
Community Requests
Vote to influence roadmap prioritization
📉
Policy Lapse Prediction Agent 🔥 Popular
Actuarial & Risk · Submitted by S. Ramachandran, Actuarial Science · Feb 2025
82 / 100 votes to trigger feasibility
82
votes
Under review
📝
Reinsurance Treaty Extraction Agent
Underwriting · Submitted by K. Patel, Reinsurance Operations · Jan 2025
Threshold reached · In planning
104
votes
Planned Q3 2025
📞
Agent Call Summary & CRM Logger
Customer Service · Submitted by D. Williams, Field Operations · Mar 2025
48 / 100 votes to trigger feasibility
48
votes
Open for votes
🏥
Long-Term Care Claims Pre-Authorization Agent
Claims · Submitted by M. Thompson, LTC Operations · Mar 2025
61 / 100 votes to trigger feasibility
61
votes
Open for votes
⚖️
Regulatory Change Impact Analyzer
Compliance & Legal · Submitted by R. Singh, Legal Affairs · Feb 2025
74 / 100 votes to trigger feasibility
74
votes
In progress
🧾
Commission & Compensation Reconciliation Agent
Finance · Submitted by A. Johnson, Finance Operations · Apr 2025
22 / 100 votes to trigger feasibility
22
votes
Open for votes
🔄
Policy Conversion Eligibility Agent
Underwriting · Submitted by C. Lee, Term Life Division · Apr 2025
35 / 100 votes to trigger feasibility
35
votes
Open for votes
Loan Operations · Digital & AI CoE · v1.0 Beta
Loan Onboarding Suite
8-agent orchestration pipeline for end-to-end loan onboarding. Ingests structured tapes, extracts and verifies fields from supporting documents, runs sanctions checks, resolves conflicts, and produces onboarding-ready records with full audit trail.
Loans today
47
↑ 12 vs avg.
STP rate
94%
↑ 2.1%
Open exceptions
8
↑ 3 new
Avg. pipeline time
11.4m
↓ 0.6m
Escalated
2
Manual review
Completed today
39
↑ vs 31 avg.
Pipeline Architecture
Complete Running Gate / Review Queued
📥
1. Ingestion Agent
Reads loan tape · initializes 47 loan items
Complete 0.8m
📎
2. Document Retrieval Agent
Links 47 loans to 183 supporting docs (PDF, DOCX, scanned)
Complete 1.4m
🔬
3. Extraction Agent
Extracts 24 fields per loan · source evidence attached
Complete 3.2m
🌐
4. External Verification Agent
OFAC · sanctions · address · reference lookups — 47/47 passed
Complete 1.1m
⚖️
5. Consistency Agent
Cross-doc comparison · 3 conflicts detected → exceptions raised
Complete 1.8m
🔎
6. Validation Agent
Feed vs. extracted comparison · 8 exceptions pending reviewer gate
Review gate 2.1m
7. Onboarding Agent
Awaiting gate clearance — will finalize onboarding records
Awaiting gate
Dynamic agents
🔍 Research 🧮 Calculation 🛡️ Compliance
Invoked on-demand by pipeline agents
Agent detail
Click any pipeline stage to inspect tools, inputs, outputs, and runtime details for that agent.
⚠ 8 Open exceptions
Rate mismatch (feed vs. doc)3 loans
LTV recalculation variance2 loans
Borrower name inconsistency2 loans
Sanctions flag — escalated1 loan
Exception Queue
Pipeline paused at Review Gate · awaiting resolution ⏸ Gate active
Loan IDBorrowerException typeFeed valueExtracted valueSource docSeverityAction
LN-2025-10041J. Martinez Rate mismatch6.250%6.375% (Note) Promissory Note p.2 Medium
LN-2025-10044A. Thompson Rate mismatch7.125%7.000% (Note) Promissory Note p.2 Medium
LN-2025-10047R. Chen Rate mismatch5.875%5.875% — no extract Doc scan failed (OCR) Medium
LN-2025-10052T. Williams LTV varianceLTV 79.2%LTV 82.1% (recalc) Appraisal report p.1 High
LN-2025-10055S. Kim LTV varianceLTV 74.8%LTV 78.3% (recalc) Appraisal report p.1 High
LN-2025-10058D. Patel Borrower name conflictDinesh PatelD.P. Patel (Title) Title commitment p.3 Low
LN-2025-10061M. Lopez Borrower name conflictMaria LopezMaria A. Lopez-Cruz Closing disclosure p.1 Low
LN-2025-10063R. Hassan OFAC sanctions matchSDN list partial name match — requires manual review OFAC API response Critical
8 of 8 exceptions pending
Pipeline trail · Run NYL-LOAN-RUN-2025-047
11:42 AM
Ingestion Agent — Scan Incoming Files · 47 loan items initialized from NYL-TAPE-APR22.csv
11:43 AM
Document Retrieval Agent — 183 supporting docs linked (PDF ×141, DOCX ×28, scanned ×14)
11:44 AM
Extraction Agent — 24 fields extracted per loan · 1,128 field values with source evidence · 3 OCR failures flagged
11:47 AM
External Verification Agent — OFAC/SDN ×47, address check ×47, reference lookups ×94 · 1 OFAC partial match → exception raised
11:49 AM
Consistency Agent — cross-doc comparison complete · 3 rate conflicts, 2 LTV variances, 2 name discrepancies detected
11:51 AM
Validation Agent — feed vs. extracted comparison complete · 8 exceptions raised · Review gate triggered — pipeline paused
Onboarding Agent — awaiting gate clearance